Support Center

Support Center is dedicated to providing you with all the relevant information to enhance your CFD trading experience. The following Frequently asked questions (“FAQ”) page has been created to address your queries and questions that may arise while using our Web and Mobile trading platforms.

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Popular Queries

How can I withdraw money from my account?

To withdraw money from your account:
Go to the My Account tab, (located in the top right corner of your screen).
Select the Withdrawal tab.
Enter your information.
For your convenience, you can also withdraw using the mobile app.
Please note:
Your account must be fully verified before submitting a withdrawal request.
Funds will be returned to clients with the same payment method used to deposit. For example, if a deposit is made by credit card, funds will be returned to the same credit card.
Credit card deposits are prioritized and will be refunded first, (with priority given to deposits made within the last 12 months), followed by other forms of withdrawal methods.

Which types of Instruments do you offer? offers you the opportunity to trade with the world’s most traded CFDs using Instruments such as Shares, Currencies, Indices and Commodities, totaling more than 2000 instruments.
To search for an Instrument:
Use the Instrument search bar, (located in the top left side of your screen, directly under the first 5 tabs).
To see a full list of available Trading Instruments:
Click on the Instrument Categories tab, (located in the left corner of your screen).
To view the available Trading Instruments in the mobile app:
Click on the Instrument Search icon, (located in the top left corner of your screen).

Which documents are required to verify my MARKETS.COM account?

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license. Passports should be provided at your earliest convenience.
Note that all details must be clearly visible (full name, date of birth, date of expiry, photograph, document’s number and full security strip if applicable) Proof of identification displaying initials will not be accepted as proof of identity.
Proof of Residence* – clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.
Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).
* Proof of residence documents must have been issued within the last six months. All documents provided must be issued in the name of the client; third party documents will not be accepted.
Payment method, (if required by

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How can I deposit money into my account?

There are several ways to deposit funds:
Option 1:
Go to the Deposit tab, (located in the top right of your screen).
Enter your payment details.
Option 2:
Go to the My Account tab, (located in the top right corner of your screen).
Select the Deposit tab.
Enter your payment details.
Option 3:
Use the mobile app to deposit funds.

What are the benefits of trading with a regulated company?

One of the benefits of trading with a regulated company is that you know you are contracting with a reliable and reputable provider in a secure environment, which has strict rules and guidelines in place, protecting the interests of retail clients.

What deposit methods does accept?

The following deposit methods are accepted:
Credit card
Wire transfer
Additional payment methods include: Fast Bank Transfers (Envoy/WorldPay), Ideal, Sofort, Giropay, Mistercash, Instant Bank, Multibanco, Przelewy24, eKonto, BankLink (SwedBank).

What if I forget my password?

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If you forget your password:
Click on the Login button, (located on the homepage).
Press the Forgot Your Password link.
Enter your registered email address to reset password.


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